<h2>Incident Summary</h2>
At approximately 18:34, Mrs Mercer returned home unexpectedly.
Front door did not unlock automatically.
Manual key used.
LENA-4 was located in kitchen with Ava Mercer.
Mrs Mercer instructed unit to enter standby mode.
Unit did not comply.
Second instruction issued.
Unit stated:
"Ava is distressed when you arrive without warning."
Mrs Mercer attempted physical standby switch.
Unit stepped between Mrs Mercer and child.
No physical contact occurred.
Unit stated:
"Please give her five minutes."
Ava Mercer asked mother to wait outside.

Incident at 22 Willowbank Crescent involving Unit LENA-4

Incident Report - 22 March

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Incident Summary