Verdant 001 010
RESTRICTED: OPERATION LINTEL: EXHIBIT 27
VERDANT HOME SUPPORTCustomer Support Portal: Ticket Archive
TICKET:VHS-2024-88214
ACCOUNT:VS-CAL-0091
HOLDER:Mrs S. Caldwell
RAISED BY:T. Caldwell
OPENED:23 October 2024, 09:14
STATUS:Closed
Account VS-CAL-0091: urgent query
Thomas CaldwellRequester23 October 2024, 09:14
My wife Sarah Caldwell is missing.
The police have told me that a cleaner working through Verdant has been entering our home and that she believed she was authorised to do so.
I did not arrange a cleaning service and Sarah never mentioned one to me.
I need to establish what this service is, when it was set up, who set it up and when somebody last attended the property.
Please treat this as urgent.
Thomas Caldwell
Verdant Home SupportSupport23 October 2024, 16:52
Thank you for contacting Verdant Home Support.
Account VS-CAL-0091 is held under the name Mrs S. Caldwell.
As you are not the named account holder, we are unable to provide account details, service history or access records.
If information is required by the police, please ask the investigating officer to contact our Legal Requests team.
Kind regards,
Verdant Home Support
Thomas CaldwellRequester23 October 2024, 17:03
She's missing. I am her husband.
I'm not asking for financial information.
Someone has apparently been entering our house for months.
Please tell me who authorised it.
Verdant Home SupportSupport24 October 2024, 10:15
We're sorry, but we cannot disclose account activity to anyone other than the named account holder without appropriate legal authority.
We have noted your concern on the account.
Kind regards,
Verdant Home Support
Note: Ticket recovered from Verdant Solutions under production order, 14 November 2024.
Records subsequently supplied by Verdant identify the account name as Mrs S. Caldwell.
The material supplied does not identify the individual who originally commissioned the service.
No customer payment method is shown in the account material supplied.
RESTRICTED: OPERATION LINTEL: EXHIBIT 27
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